Gizmologi.com
TRENDING
  • Buying Guides
  • Pixel 3 Review
  • Honor 8X Review
  • Android 9 Pie
No Result
View All Result
  • Home
    • Home – Layout 1
    • Home – Layout 2
  • News
  • Reviews
  • How To
  • Apps
  • Devices
  • Compares
  • Games
  • Photography
  • Security
SUBSCRIBE
  • Home
    • Home – Layout 1
    • Home – Layout 2
  • News
  • Reviews
  • How To
  • Apps
  • Devices
  • Compares
  • Games
  • Photography
  • Security
No Result
View All Result
Gizmologi.com
No Result
View All Result
Home News

Veronika, Virtual Assistant to Serve Telkomsel Customers Armed with Artificial Intelligence

by Bambang Dwi Atmoko
August 28, 2017
in News
0
0
SHARES
7
VIEWS
Share on FacebookShare on Twitter

Technology of artificial intelligence can be used for various things, including serving customers. As Telkomsel is using AI technology on its newest service called Veronika. This is a virtual assistant who works 24 hours serving customers through social chat platform.

For old customers of Telkomsel, Veronika is a familiar name. This name used to be famous when phone and SMS communications still dominate. VERONiCA (Voice Response and Info Care) is a personal answering machine that holds any missed call in the destination number. At that moment, a typical female voice greeted customers and introduced himself with the name Veronica.

Now, when mainstream communication uses more instant messaging services, Veronika is transformed. In collaboration with Accenture technology company, Telkomsel presents Veronika’s virtual assistant who attends 7 x 24 hours makes it easy for customers to interact directly through social chat platform.

Veronika becomes a customer service solution on digital channels that combines artificial intelligence, customer analytics, and human interaction to produce a self-service service that provides a better, faster, and more precise customer experience.

Currently, there are three supported platforms such as LINE, Facebook Messenger, and Telegram. The operator of Telkom and SingTel subsidiaries designs it as GraPARI Virtual which is ready to answer various requests for information about products and services from customers whenever and wherever. If examined, Telkomsel became the first mobile operator in Indonesia to implement this virtual service.

Ririek Adriansyah, President Director of Telkomsel, hopes the new service will improve the customer experience in interacting with the company. Information about products and services can be responded more quickly and precisely.

“Today’s customers have a high mobility and digital lifestyle encourages us to provide a fast and precise solution to their service needs. The presence of GraPARI Virtual Telkomsel to the grip of a customer like giving them access 24 hours to visit GraPARI, “said Ririek during the launch at Telkomsel Smart Office Building, Jakarta (8/24/2017).

Further explained, in recent years, digital channels are the main choice of customers to interact with Telkomsel’s products and services. Currently, about two-thirds of all customer interactions with Telkomsel are on digital channels, whether social media, websites, and applications.

Veronika’s own services can answer various requests for information from customers. These include information on nearby GraPARI locations, 4G upgrades, active packet and subscription information, billing information, T-Care PIN information, and PUK information. GraPARI Virtual Telkomsel also allows customers to obtain service solutions, such as subscription packages, credit purchases, pay bills, and redeem POINTS.

 

ShareTweetPin

Related Posts

ColorOS 15 Officially Debuts, Here Are Some Highlighted New Features
News

ColorOS 15 Officially Debuts, Here Are Some Highlighted New Features

November 27, 2024
First look at the new Android 9 “Pie” on the Samsung Galaxy S9
How To

First look at the new Android 9 “Pie” on the Samsung Galaxy S9

October 26, 2024
Google Pixel 3 camera bug brings back Nexus 5 nightmares
News

Google Pixel 3 camera bug brings back Nexus 5 nightmares

October 23, 2024
‘Fortnite’ named Ultimate Game of the Year at the Golden Joystick awards
Games

‘Fortnite’ named Ultimate Game of the Year at the Golden Joystick awards

October 22, 2024
News

Apple’s AI development is “two years late”, ready to take off next year

October 21, 2024
How to take a screenshot, edit, and share on the Galaxy S9 CAPTURE
How To

How to take a screenshot, edit, and share on the Galaxy S9 CAPTURE

October 18, 2024
Next Post

XL Axiata 4G LTE Service Comes in Nanggroe Aceh Darussalam

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

  • 31 Followers

Recommended

Reasons Why ASUS ZenBook 3 UX410UQ Notebook Suitable For Content Creators

June 22, 2017

Onno W Purbo: Ahead of the 2019 Election, Big Data Will Be Booming in Indonesia

October 16, 2017

Enter Indonesian Market, Live.me Streaming Video App Limits Pornographic Content

May 1, 2017

BitMEX Report Predicts Crypto Gaming Will Explode in 2022

March 14, 2022

7 Ways to Clean Your Smartphone from Dust and Oil, Safely Without Risk

October 9, 2024

Not Just a Trend, This is 6 Benefits of Positive Selfie

February 9, 2017
  • About
  • Advertise
  • Privacy & Policy
  • Contact

DISCLAIMER

This demo site is only for demonstration purposes to JNews WordPress theme.

© 2018 JNews. All right go to their respective owners.

No Result
View All Result
  • Homepages
    • Home – Layout 1
    • Home – Layout 2
  • Reviews
  • How To
  • Apps
  • Devices
  • Games

© 2025 JNews - Premium WordPress news & magazine theme by Jegtheme.

Malcare WordPress Security